How The “User Experience” Became A Thing & How To Change Someone’s Mind

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“Don’t spoil the ending!” It seems no one wants to know how a story or movie ends until they see it end in real time. But maybe knowing the ending first could make the experience better. Is that possible? Listen and find out. alerts. https://www.universityofcalifornia.edu/news/spoiler-alert-spoilers-make-you-enjoy-stories-more Remember when computers and other electronic devices came with huge instruction manuals? Not anymore. Today we expect things to be user-friendly, so we don’t need instructions. The whole concept of the “user-friendly” and the demand for a good “user experience” actually traces back to a point in time not so long ago. Cliff Kuang is a user experience designer and…