EP 123: Intercom CEO on Endorsing Trump, Reinventing The Company, and the Future of AI in Software

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Eoghan McCabe returned to the CEO seat at Intercom with a mission to shake things up. Over the past two years, he's been reinventing the company’s culture, leading with zero apologies, and transforming Intercom into an AI-driven powerhouse. In my latest conversation, we dive into Eoghan’s journey back to Intercom after a two-year break, his blueprint for turning a software company into an AI leader, and the tactics he uses to keep Intercom running like a high-intensity startup. Eoghan also shares his thoughts on personal freedom and his controversial endorsement of Donald Trump. [0:00] Intro [1:33] Eoghan McCabe's Return to Intercom [3:01] Challenges and Learnings [10:44] Cultural Reset at…