S1Ep300 Leadership from the Front with David Druker

On this episode

About this episode

Leadership from the front becomes increasingly important as an organization grows. More employees, more customers, more locations, and more layers of management can give leaders greater reach, but they can also create greater distance from what is actually happening inside the business. That distance can be dangerous. Reports, dashboards, meetings, and performance metrics provide valuable information, but they cannot always tell a leader how customers are being treated, where employees are struggling, or why a proven system is not producing the expected results. David Druker, President and CEO of The UPS Store Canada, has spent decades in retail and franchising and leads an organization…