[49] Developing Judgment: How Experts Think and Make Decisions in Complex Environments

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In this episode of KeyLIME+, Adam speaks with Dr. Gary Klein about how people make decisions in complex, high ‑ pressure environments. Drawing on decades of research, Gary describes how expert decision making often looks very different from the step ‑ by ‑ step models many of us were taught. The conversation explores what intuition really means in expert performance and how judgment develops over time. Gary emphasizes that experience alone is not enough, and that learning depends on how people reflect on their decisions, notice what they missed, and adapt their thinking. He also discusses the ShadowBox method as a practical way to make expert thinking visible and to support learning through…