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The Learning Leader Show With Ryan Hawk
446: Fred Reichheld - Asking The Right Questions, Loving Your Customers, & Living A Meaningful Life
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Text LEARNERS to 44222 to read my new book, The Pursuit of Excellence , early. Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 red Reichheld is the creator of the Net Promoter Score system of management. Also known as "NPS." NPS is used in two-thirds of Fortune 500 companies. Fred has worked at Bain and Company since 1977. He is also the best-selling author of five books, including his most recent, "Winning On Purpose." Fred graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978). Notes: The ultimate question : "How likely are you to recommend this brand to a friend or colleague?" Fred views…