Barnes & Noble CEO James Daunt: What Most Turnaround CEOs Get Wrong

About this episode

For James Daunt, saving bookstores didn't start with technology or corporate strategy; the key was re-establishing booksellers. In this episode, retail turnaround leader James Daunt breaks down one of the most remarkable retail turnarounds in recent years. He shares how he helped revive Barnes & Noble with an unconventional approach focused on creating a personalized experience customers can't find online. Key takeaways: How empowering frontline operators can outperform top-down strategy How reducing bureaucracy can help companies refocus on customer value Why legacy brands compete through experience, trust and high standards How AI and technology are reshaping retail and publishing For…