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CAHPS Episode 05: Want Better CAHPS Scores? Start Before the Exam Room.
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About this episode
Want to improve your CAHPS scores without burning out your care team? It starts before the patient walks into the exam room. In this episode of The Exam Room , Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to discuss proactive strategies that boost CAHPS performance — particularly in high-impact areas like communication, lab result expectations, after-hours care, and trust-building. You'll learn how to: Set patient expectations before frustration sets in Use visual cues, digital signage, and follow-up calls for better engagement Empower staff to see themselves as part of the patient journey — even if they never enter the exam room Shift from reactive to proactive…