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CAHPS Episode 03: The CAHPS Wake-Up Call: What Patients See (and Staff Don't)
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What are your patients really saying — and are your staff even hearing it? In Episode 20 of The Exam Room , Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to break down how low CAHPS scores can become powerful tools for change. This episode focuses on how to use patient feedback to optimize provider and staff behavior — and why it's often the smallest adjustments in workflow, communication, and expectation-setting that have the biggest impact. What you'll learn: Why sharing CAHPS feedback (even the negative stuff) is critical How perception and reality collide in patient satisfaction Ways to support providers without blame Quick wins that can reshape the patient…