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Revolutionizing Patient Experience: What Healthcare Can Learn from Hospitality
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T his episode of The Exam Room focuses on improving the patient experience through simple but powerful changes rooted in customer service and trust-building. Claudia Cometa shares how "unreasonable hospitality" can be a model for transforming care delivery—from warm welcomes to culturally competent staff to designing trauma-informed waiting rooms. We also explore how these changes directly support equity, access, and value-based care delivery. Connect with Claudia on LinkedIn: https://www.linkedin.com/in/claudia-cometa-pharmd/ Avanti https://www.consultavanti.com/ Claudia Cometa - https://claudiacometa.com/ Buy her book, "Patient, Empower Thyself": https://www.amazon.com/…