From Pandemic Fix to Permanent Care: How to Do Telehealth Right

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Telehealth is no longer just a temporary solution—it's a permanent part of modern healthcare. In this episode of The Exam Room Podcast , Dr. Rhiannon Winsor sits down with telehealth and workflow expert Christian Milaster to explore how health centers can move beyond "bolted-on" virtual visits and build fully integrated, high-quality telehealth programs. This wide-ranging conversation breaks down the seven core telehealth workflows—scheduling, onboarding, virtual rooming, the visit itself, follow-up, post-visit communication, and reimbursement—and explains why redesigning each one is critical for long-term success. Christian also shares real-world strategies for training clinicians,…