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CAHPS Episode 04: CAHPS vs. Press Ganey: Is Your Patient Survey Strategy Built on Sand?
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In this episode of The Exam Room , Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard explore the differences between the CAHPS survey and Press Ganey — and how both can be valuable tools when used thoughtfully. From benchmarking insights to real-time feedback to the realities of mail-based survey returns (yes, people still respond!), this conversation dives deep into the value — and limitations — of using surveys as a foundation for improvement. You'll learn: Key differences between CAHPS and Press Ganey Why survey customization can be a double-edged sword How health centers should interpret patient feedback within context Why surveys are tools — not solutions 🎧 Tune in and close…