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The Human Side of Value-Based Care Part 1: People Before Metrics with Pamela Knowlton
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What happens when healthcare becomes more focused on metrics than people? In this episode of The Exam Room , Dr. Rhiannon Winsor sits down with experienced RN and case manager Pamela Knowlton to explore the growing tension between productivity, quality metrics, and truly patient-centered care. Drawing on years of experience working with high-risk patients, Pamela shares why relationship-building isn't simply a "nice to have," it's one of the most powerful tools we have for preventing hospitalizations, improving outcomes, and restoring trust in healthcare. Together they discuss: • Why relationships are essential to quality care • The challenges of balancing metrics with meaningful patient…