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CAHPS Episode 06: CAHPS Scores and Shared Savings: Why Patient Perception Pays
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About this episode
Do CAHPS scores actually affect your bottom line? In a word: yes. In this final episode of The Exam Room's CAHPS series, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to connect the dots between patient perception, shared savings, and value-based care. They explore: How CAHPS scores contribute to MSSP and other incentive programs Why low-scoring domains often predict high-cost utilization What health center leaders risk by ignoring patient experience Simple, high-impact actions that improve both scores and care quality Packed with practical insights and strategic takeaways, this episode is a must-listen for anyone navigating value-based care in FQHCs or beyond.