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CAHPS Episode 02: Survey Overload: Why Your Patients Might Be Tuning You Out (And How to Fix It)
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Is your health center unintentionally fueling survey fatigue? In this episode of The Exam Room , Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard take a hard look at why patients and staff are exhausted by constant surveys — and what to do instead. Tune in as they unpack how to spot the signs of survey fatigue, make feedback feel valuable, and replace checkbox culture with real connection. Learn how a simple phone call, personalized outreach, or even patient portal help can completely change perception — and boost your CAHPS results in the process. Key Takeaways: Why patients ignore surveys (and what makes them engage) The overlooked value of open-ended conversations Creative,…