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The Technology Was Never the Problem
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Send us Fan Mail Most organizations bought the AI. What they skipped was the thinking required to make it matter. In this solo episode, Arunansu Pattanayak sets aside the frameworks and tells one story — the moment, after 20+ years inside Merrill Lynch, Citibank, Credit Suisse, JP Morgan, TD Bank, and Microsoft, when he finally understood what actually breaks in transformation. It was never the technology. He unpacks why technically excellent systems fail to change anything: people keep using...