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TRUE Culture

TRUE Culture

Building High-Performance Cultures at Scale: Lessons from a Chief People Officer

Jul 17, 2026 · 53m

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About this episode

Scaling a company is hard. Scaling a company without losing its culture is even harder. Hanna Smith is the Chief People Officer at Tillo, a fast-growing global fintech company, where she leads people strategy, talent development, culture, and organizational growth. With more than two decades of experience in HR and people leadership, Hanna has helped startups and scale-ups build high-performing teams while maintaining strong employee engagement and connection. In this episode, Hanna shares her journey into people leadership, lessons learned from building cultures in high-growth organizations, and why simplicity, communication, and manager development are essential for sustainable success.…