61. The email that saved HomeServe and sparked a £4bn business | Sir Richard Harpin

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Building a billion-pound business is one thing, but what does it take to scale globally, exit successfully, and inspire the next generation of entrepreneurs? In this episode of All About Business, James speaks with Sir Richard Harpin, founder of HomeServe, the home emergency repairs and improvements launched in 1993. Sir Richard talks about his journey from early failures to growing a FTSE 100 multinational across the UK, France, Spain, the US, Canada, and Japan that sold for £4.1 billion in 2022. Sir Richard shares how a plumbing insurance model sparked the subscription-based affinity partnerships, the challenges of international expansion, and why copying successful ideas while focusing…