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From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Phil pods with Box co-founder and CEO Aaron Levie: AI agents look more like BPO than software — The next decade of work
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About this episode
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Aaron Levie, co-founder and CEO of Box, to explore the next decade of enterprise AI, agents, and knowledge work. Aaron explains why the first phase of AI, largely the chatbot era, delivered incremental productivity gains within existing workflows, while the bigger opportunity requires enterprises to rethink and re-engineer business processes. He argues that this transformation will unfold over the next decade as AI spreads beyond engineering into sales, marketing, HR, customer service, and other functions. Phil and Aaron discuss how this shift will reshape AI spending. As investments…