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Alex Hayner: Training and Development Specialist @ Charlotte Water in Charlotte, NC
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Joseph Blackman welcomed Alexander Hayner, the Training and Development Specialist at Charlotte Water in Charlotte, North Carolina, to the public works podcast where Alexander Hayner described his role supporting over 1,300 water workers across the "One Water network" with diverse learning, development, and upskilling initiatives. Alexander Hayner discussed the department's monthly new employee orientation program built around three core pillars—Welcome, Learn, and Connect—which fosters professional relationships and sparks future collaboration across departments. He highlighted the expansion of the AWWA Customer Service Certificate program to multiple divisions, emphasizing that every…