Getting More Value from IT Systems and Vendors

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Technology is essential to how Medicaid operates — shaping how agencies support providers, manage complex programs, enable monitoring and compliance, and serve members. This episode of the Medicaid Leadership Exchange podcast explores how Medicaid leaders are approaching technology strategy and implementation. The discussion highlights how product roadmaps, shared governance, and stronger contract management can help states build systems that reflect program priorities and support more effective implementation. The conversation features perspectives from Medicaid leaders in North Carolina and Alaska with experience guiding technology strategy and implementation: Sarah Gregosky , chief…