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Mapping Members’ Experience of Early Childhood Systems
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Aligning systems with cross-agency partners can better support Medicaid members by closing gaps and improving services. Journey mapping is one tool that can promote cross-agency collaboration and systems alignment. This new episode of the Medicaid Leadership Exchange podcast explores how a cross-agency team in Alaska embarked on a journey mapping process to better understand the experiences of pregnant people impacted by substance use disorder to improve maternal health and reduce infant out-of-home placement. In a related blog post , Daniela Lewy, managing partner at Social Determinants of Health Consulting and a CHCS partner providing technical assistance to the cross-agency Alaska team,…