Why Are Some StubHub Customers So Mad?

About this episode

StubHub, a ticket resale platform, is facing a flood of complaints from World Cup fans who bought tickets months in advance, only to be stranded hours before the games. WSJ’s Hanna Krueger unpacks her months-long investigation into the company’s customer service and one disappointed fan recounts his troubles getting his refund. Jessica Mendoza hosts. Further Listening: - The Ticketmaster Breakup Trial Just Got Messier - The Taylor Swift Ticketmaster Debacle Sign up for WSJ’s free What’s News newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices